Transparency

Your Data & Account

You are in control. Learn exactly what data we collect, how we use it, and how to manage or delete your account at any time.

Last updated: March 1, 2025

Data We Collect
How We Use It
Export Your Data
Delete Account

Data We Collect

We only collect data that is necessary to provide and improve your learning experience. Here is a clear breakdown:

Account Information
What: Name, email address, and encrypted password.
Why: To create and secure your account.
Learning Profile
What: Languages selected, learning goals, skill level, and onboarding preferences.
Why: To personalise your curriculum and lesson recommendations.
Learning Activity
What: Lessons completed, quiz scores, streaks, XP earned, gems, hearts, and time spent learning.
Why: To track your progress, power gamification, and generate your learning statistics.
Device & Technical Data
What: Device type, OS, app version, push notification token.
Why: To deliver the app correctly on your device and send lesson reminders (if enabled).
Payment Data
What: Subscription status and transaction history. Card details are never stored by us.
Why: To manage your subscription. Payments are handled by secure third-party processors.
Usage Analytics
What: Feature interactions, crash reports, and session durations.
Why: To identify bugs, improve stability, and guide product decisions.

How We Use Your Data

Your data is used exclusively to operate and improve LinguaLearn. We do not sell your personal information to third parties, and we do not use your data to serve third-party advertisements.

Personalised Learning
Tailor your lesson path, difficulty, and content based on your goals and history.
Progress Tracking
Display your streak, XP, achievements, and improvement over time.
App Functionality
Authenticate your session, sync data across devices, and process subscriptions.
Service Notifications
Send streak reminders, lesson updates, and important account alerts.
Security & Fraud Prevention
Detect suspicious activity and protect your account from unauthorised access.
Product Improvement
Analyse aggregated, anonymised usage patterns to build better features.
Data Sharing

We only share your data with trusted service providers (e.g., hosting, analytics, payments) who are contractually bound to protect it. We may also disclose data when required by law. No other sharing occurs without your explicit consent.

Export Your Data

You have the right to receive a copy of the personal data we hold about you in a portable, machine-readable format.

How to request your data export

1Open the LinguaLearn app on your device.
2Navigate to Settings → Account → Privacy.
3Tap "Export My Data".
4Confirm your identity when prompted.
5You will receive a download link via email within 48 hours.

Alternatively, you can email privacy@lingualearn.com.ng with the subject "Data Export Request" and include your registered email address.

Delete Your Account

This action is permanent

Deleting your account will permanently remove your profile, learning history, streak data, earned gems, achievements, and all other associated data. This cannot be undone.

What gets deleted

  • Your account profile (name, email, photo)
  • All learning progress, XP, streaks, and achievements
  • Gems, hearts, and any in-app currency balances
  • Lesson history and quiz results
  • Saved preferences and settings
  • Any community posts or content you have created

What we retain (limited)

Certain data may be retained for up to 90 days in encrypted backups before permanent deletion. Financial transaction records may be retained for up to 7 years as required by applicable tax and financial laws. Anonymised, aggregated analytics are retained indefinitely and cannot be tied back to you.

How to delete your account — in the app

1
Open the LinguaLearn app
Make sure you are logged into the account you want to delete.
2
Go to Settings
Tap the profile icon, then select "Settings" from the menu.
3
Select "Account"
Scroll down to the Account section.
4
Tap "Delete Account"
Found at the bottom of the Account page.
5
Confirm your decision
You will be asked to enter your password and confirm. Once confirmed, deletion begins immediately.

Request deletion via email

If you are unable to access the app, you can request account deletion by emailing us. We will process your request within 5 business days.

Email Deletion Request

Have more questions?

Our privacy team is here to help. Whether you have questions about your data, want to update preferences, or need assistance, reach out any time.

Contact UsPrivacy Policy